Exchanges & Returns
Palm Trading Co. watches are 100% hand made from all natural wood.
Our goal is to deliver a high quality watch that is designed with the island lifestyle in mind. Our exchange and return programs are outlined below along with our Return Merchandise Authorization form.
ONE YEAR WARRANTY
Here are the basics of what you need to know about our one year warranty.
IF YOU WEREN’T KIND TO YOUR WATCH
If you got a little crazy with your watch during the island full moon party, we will gladly repair it for a small fee. We appreciate your honesty with us when you tell us what happened to your watch. We promise we won’t tell anyone.
IT IS ON US…
If there is a defect with your watch, it is on us and we will gladly fix your watch free of charge. For United States customers, a pre-paid return shipping label will be provided. For international customers, a return shipping fee reimbursement will be provided (up to $20 USD).
EXCHANGES & RETURNS
You wanted a different watch or decided to buy a plane ticket to your favorite island?
EXCHANGES WITHIN 15 DAYS OF DELIVERY
You received your watch and have decided you would like a different model? We are more than happy to exchange your watch free of charge. We just ask that you cover shipping costs back to us.
REFUNDS WITHIN 15 DAYS OF DELIVERY
Need that money to purchase a plane ticket to your favorite island destination? We will refund the entire cost of your purchase (less any applicable shipping fees). We ask that you cover shipping costs back to us.
AFTER 15 DAYS, BUT WITHIN A MONTH
Took you a little time to make up your mind because you were on island time? No worries we understand. We will exchange your watch or refund your order (less any applicable shipping fees). We will charge a flat 15% restocking fee and ask that you cover shipping costs back to us.